Administrative Setup and Administrative Culture in Rajasthan.

Within a state there is generally a four-tier structure of ad- ministration – division, district, taluka/tehsil/block, and village. The district has been so far the most important unit of administration. Some of the states have introduced the system of Panchayati Raj, generally a three-tier structure of local self- government in rural areas at the vil- lage, block and district levels. Two recent constitutional amendments have bestowed on the local bodies in rural and urban areas constitutional status and specific functions including education, covering education upto secondary level, technical training and vocational education, adult and non-formal education. These amendments will strengthen decentralised management of educa- tion at the grass-root level.

For the administrative ease rajasthan has been devided into following seven devisions:-

1          Ajmer Division

2          Bharatpur Division

3          Bikaner Division

4          Jaipur Division

5          Jodhpur Division

6          Kota Division

7          Udaipur Division

Districts of Rajasthan

Citizen’s Charter is a document which represents a systematic effort to focus on the commitment of the Organisation towards its Citizens in respects of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redress, Courtesy and Value for Money.

The main objective of the exercise to issue the Citizen’s Charter of an organisation is to improve the quality of public services. This is done by letting people know the mandate of the concerned Ministry/ Department/ Organisation, how one can get in touch with its officials, what to expect by way of services and how to seek a remedy if something goes wrong. The Citizen’s Charter does not by itself create new legal rights, but it surely helps in enforcing existing rights. This website provides the details of Citizen’s Charter of various Ministries/ Departments/ Organistions of the Government of India.

The basic objective of the Citizen’s Charter is to empower the citizen in relation to public service delivery. The six principles of the Citizen’s Charter movement as originally framed were:

(i) Quality: Improving the quality of services;

(ii) Choice: Wherever possible;

(iii) Standards: Specifying what to expect and how to act if standards are not met;

(iv) Value : For the taxpayers’ money;

(v) Accountability: Individuals and Organisations; and

(vi) Transparency: Rules/Procedures/Schemes/Grievances.

These were later elaborated by the Labour Government as the nine principles of Service Delivery (1998), which are as follows:-

1. Set standards of service

2. Be Open and provide full information

3. Consult and involve

4. Encourage access and the promotion of choice

5. Treat all fairly

6. Put things right when they go wrong

7. Use resources effectively

8. Innovate and improve

9. Work with other providers

Government of Rajasthan(Administrative Reforms and Coordination Department, Jaipur, Rajasthan) manages the citizen charters in the state Following departments have issued there separate charters, which could be accessed from their websites.

1. Registration and Stamps Department, Rajasthan, Ajmer

2. Food and Civil Supplies Department, Rajasthan, Jaipur

3. Revenue Department

4. Local Bodies

5. Transport Department

6. Medical & Health & Associate Hospitals

7. SMS Medical College & Hospital, Jaipur

8. Jawahar Lal Nehru Medical College, Ajmer

9. Psychiatry Centre & Mental Hospital, Jaipur

10. Sir Padampat Mother & Child Health Institute , Jaipur

11. Chest & T.B. Hospital, Jaipur

12. Mahila Chikitsalaya, Jaipur

13. Zenana, Hospital, Jaipur

14. Medical & Health Services (E.S.I) Rajasthan, Jaipur

15. Police Department

16. Rajasthan State Road Transport Corporation, Jaipur

17. Labour Deprtment

18. Factories & Boilers Department

19. Land & Buildings Taxes Department

20. Commercial Taxes Department

21. Bureau of Anticorruption, Rajasthan, Jaipur

22. Command Area Development & Water Utilization Department

23. Mines & Geology Department

24. Literacy & Adult Education Department, Rajasthan, Jaipur

25. Irrigation Department, Rajasthan, Jaipur

26. Animal Husbandry Department

27. Jaipur Vidyut Vitran Nigam Ltd, Jaipur (Jaipur DISCOM)

28. State Insurance & General Provident Fund Department

29. Home Guard & Civil Aviation Department

30. Colonization Department

31. Jaipur Development Authority

32. Women & Child Development Department

33. Secondary Education Department

34. Citizen’s Charter for Divisional Commissioners’ Office

35. Higher Education, Jaipur

36. Panchayati Raj Department

37. Technical Education Department

38. Public Works Department

39. Agriculture Marketing Department

40. Settlement Department

41. Rural Development Department

42. Directorate of Water Shed Development & Soil Conservation Department

43. Fisheries Department

44. Cooperative Department

45. Employment Department

46. Agriculture Marketing Board

47. Public Health Engineering Department

48. Rajasthan State Industrial Development & Investment Corporation Ltd., Jaipur

49. Industries Department, Rajasthan, Jaipur

50. Rajasthan Finance
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